ERAN THOMSON (CMO) & JESS ELLERM (CEO) | ZUPER
On today’s Show, we speak with Eran Thomson (CMO) and Jess Ellerm (CEO) from Zuper, an exciting, technology based disruptor of the old, fat and greedy guard who have been feeding off the $2.3 trillion Australian Superannuation carcass for way too long.
“Only when the tide goes out do you discover who’s been swimming naked”. – Warren Buffett
Australian Superannuation assets totalled $2.3 trillion as at March 2017, and according to Deloitte, are projected to grow to $7.6 trillion by 2033.
The Australian superannuation industry has been preoccupied in recent years with responding to a raft of regulatory change, the world has not stood still. Several forces have come into play that stand to radically shape and transform the superannuation landscape of the future.
Numerous reports forecast continued strong sector growth in the years ahead, however, the ability of funds to take advantage of this growth will depend on their capacity to recognise and embrace change and move with the times.
Beyond regulatory change, perhaps the two most seismic shifts the industry has experienced are the rising importance of the member, in what has traditionally been an employer centric business, coupled with a technological revolution that has forever changed the way people communicate. Empowered by social networking and the Internet, members’ increasing expectations for responsive, personalised service and real-time capabilities will play a pivotal role in future service delivery.
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